FAQ

When Will My Order Ship?
Orders are usually processed and shipped within 1-3 working days of purchase.

Is it safe to receive packages from China?
The health and safety of our customers and our staff is of utmost importance to us. According to the US Center for Disease Control & Prevention (US CDC), coronaviruses have low survivability on surfaces. At ambient temperatures the risk of the virus spread from products or packages shipped over a period of days/weeks is very low. There is currently no evidence indicating the coronavirus is transmitted via imported goods. For more information, please visit the US CDC website at https://www.cdc.gov/coronavirus/2019-ncov/faq.html.

Can I get a full refund if I’d like to cancel my order?
Undelivered order— Yes, your order can be canceled and a full refund to your original method of payment will be processed.
Shipped order — Your order has already been shipped. You can track it here . If you’d like to return the
items after you receive them, you could initiate a return from My Account. One of our Customer Service representatives will get back to you as soon as possible.

How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 3-8 working days. Your tracking number will be updated 2-5 days after your order has been shipped.

What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)